Olio VR Oy – Booking and Terms of Use

Summary

All bookings made with Olio VR Oy are binding. Cancellations made no later than 7 days before the reserved time are free of charge; cancellations made 6–1 days before the reserved time will be charged 50%; cancellations made less than 24 hours before the reserved time or failure to arrive will be charged 100%. Bookings paid for in the online store are generally non-refundable, but bookings may be rescheduled in accordance with these terms. Gift cards are valid for a minimum of 6 months. The recommended minimum age is 6 years. Participation is at the participant’s own risk and requires acceptance of the liability waiver and safety agreement on behalf of the group. All prices include VAT. In the event of force majeure, Olio VR Oy will offer a new time slot or a gift card.

1. Binding nature of the agreement and scope of application

These booking and terms of use constitute a binding agreement between Olio VR Oy and the customer who books or uses the service. By booking a service provided by Olio VR Oy, the customer accepts these terms as binding. The terms apply to both consumer and business customers unless otherwise agreed in writing. If the booking is made by a company, organization, or an individual on behalf of multiple participants, the person making the booking is responsible for ensuring that all participants are informed of these terms. When making the booking, the person making the booking accepts Olio VR Oy’s liability waiver and safety agreement on behalf of the entire group. Upon the group’s arrival at Olio VR Oy’s premises, another adult may, when the group is checked in, assume responsibility for accepting the liability waiver and safety agreement. If responsibility is not transferred, the person who made the booking remains the responsible party for the entire group.

2. Booking and payment

Bookings can be made via the online store, by email, or by phone. The booking is confirmed by email, and the booking confirmation is immediately binding on the customer. Accepted payment methods include online banking and card payments, sports and culture benefits, Olio VR gift cards, and cash or card payments on site. The price of bookings paid for online will not be refunded if the number of participants changes, but the booking may be rescheduled in accordance with these terms. For business and corporate customers, invoicing is possible by separate agreement, in which case the payment term is net 7 days unless otherwise agreed prior to booking. All bookings are binding regardless of the booking method or payment method used.

3. Cancellations, changes, and customer delay

Cancellations are free of charge if made at least 7 days before the reserved time. If a cancellation is made 6–2 days before the reserved time, 50% of the total booking price will be charged. If a cancellation is made less than 24 hours before the reserved time or if the customer fails to arrive, 100% of the total booking price will be charged. Cancellations must be made in writing by email to info@oliovr.fi. For accepted cancellations, payments will be refunded to the original payment method within 14 days. For open games and birthday party bookings, the number of participants may be reduced free of charge no later than 72 hours before the event. The number of participants may only be increased if there is available capacity in the game. For private and customized bookings, changes are possible in writing more than 7 days before the event; after that, the cancellation terms apply. Customers must arrive at the venue no later than 10 minutes before the game start time. The playing time of a late-arriving group may not be extended, and lost time will not be compensated.

4. Gift cards

Gift cards are valid for a minimum of 6 months from the date of purchase unless otherwise stated. Gift cards cannot be exchanged for cash. The validity period may be extended for justified reasons by separate agreement. The booking must be made within the gift card’s validity period.

5. Age, health, and participation requirements

The recommended minimum age for the service is 6 years, noting that some games may have age limits and/or age recommendations. Children under the age of 7 may only participate if an adult participates in the same game. Persons with epilepsy, light sensitivity, in the final trimester of pregnancy, or with serious neck or heart conditions should consult a physician before participating. Customers are responsible for assessing their own health condition and participate at their own risk. Personal accident or travel insurance is recommended.

6. Safety and conduct

Customers and participants must follow the instructions given by staff. Olio VR Oy reserves the right to interrupt a game or remove a customer from the premises without compensation if safety instructions are violated or if danger is caused. Costs arising from property damage, equipment damage, or excessive soiling of the premises will be charged according to actual repair and cleaning costs. Customers bring valuables onto the premises at their own risk, and Olio VR Oy is not responsible for lost or damaged property.

7. Prices and taxes

All prices include the applicable value-added tax (VAT). Olio VR Oy reserves the right to change prices and campaigns prior to booking confirmation.

8. Consumer protection and distance selling

The 14-day right of withdrawal for distance sales does not apply to leisure services booked for a specific date or time. If the customer purchases a service or product without a pre-agreed date or time, such as a game pass or gift card, the consumer has a 14-day right of withdrawal provided that the service has not been started.

9. Processing of personal data

Olio VR Oy processes customers’ personal data for booking management, customer communication, and ensuring safety in accordance with the EU General Data Protection Regulation (GDPR). Data is stored securely and deleted once the statutory retention obligation ends. Further information can be found in Olio VR Oy’s privacy policy.

10. Limitation of liability and liability waiver and safety agreement

Olio VR Oy is not liable for indirect or consequential damages or costs, such as travel expenses, accommodation, or loss of income. In all cases, Olio VR Oy’s liability is limited to the amount paid by the customer for the relevant service, unless mandatory legislation provides otherwise. When making the booking, the person making the booking accepts Olio VR Oy’s liability waiver and safety agreement on behalf of the entire group. Upon the group’s arrival at Olio VR Oy’s premises, another adult may, when the group is checked in, assume responsibility for accepting the liability waiver and safety agreement. If responsibility is not transferred, the person who made the booking remains the responsible party for the entire group. The liability waiver and safety agreement supplements these booking and terms of use and is a prerequisite for using the service.

11. Applicable law and dispute resolution

These terms are governed by the laws of Finland. Disputes shall primarily be resolved through negotiation. Consumer customers may refer disputes to the Finnish Consumer Disputes Board. Disputes between business customers shall be resolved in the District Court of Vantaa.

Olio VR Oy • Y-tunnus 3485492-8 • puh. +358 10 299 7580

Liikutella – Fysioterapeutti Laura Santakivi